Warranty, Shipping, and Returns

Warranty:

iiLabCo warrants that each product purchased directly from iiLabCo to be free of defective material and workmanship under proper use and service. As we want everyone to be satisfied with their experiences using iiLabCo products, we will be happy to assist you in replacing defective products.  Please contact customer service with any concerns and an agent will reach out to you to work towards a solution.

 Shipping & Delivery:

Orders will be shipped within 2 business days for in-stock merchandise. Orders made on Saturday or Sunday will be processed the following Monday, except on public holidays. If a product is out of stock, the customer will be contacted with an updated estimated ship date, a proposed alternative item, or an offer of a refund. 

Returns:

If for any reason you are not satisfied with your delivery you may return it within ten (10) days after the purchase date to iiLabCo according to the below policy. All returns are subject to the conditions listed below.

All returns and exchanges must have a Return Merchandise Authorization (RMA) number. You can obtain an RMA number by calling customer service at 949-531-4101.

All returns and exchanges must be postmarked within 10 days of product delivery. Returned items postmarked after 10 days will be not be processed and returned to the sender.

All returns must be sent through UPS or FedEx.

All products and packaging must be returned in new, unworn, and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will not be accepted for exchange or return and will be returned to the customer.

PLEASE NOTE THAT CLEARANCE ITEMS ARE FINAL SALES. NO RETURNS OF ITEMS MARKED AS CLEARANCE WILL BE ACCEPTED.